Refund & Returns Policy
Last updated: February 2026
Please read this policy carefully before making a purchase from Rainbow Sales Ltd. We aim to be fair, transparent, and helpful with every order.
Our Refund Policy
We typically do not offer refunds on products where the customer has simply changed their mind. Product descriptions and compatibility information are clearly displayed — please review this before purchasing.
If a product is damaged or faulty, you are eligible for a replacement or refund. Contact us within 14 days of delivery.
Required for claims:
- • Order number
- • Clear photos of product/fault
- • Photos of outer packaging
Returns — Own-Brand Cartridges
3-Year Warranty: All Rainbow Sales own-brand cartridges are covered. If a cartridge fails or is not recognized within 3 years, we provide a free replacement.
*Warranty does not cover misuse or incorrect installation.
Returns — Unopened Products
Unopened products in original, undamaged packaging may be returned within 30 days of delivery for a refund.
- • Return postage is the customer's responsibility.
- • Refunds processed within 5–10 working days of receipt.
Contact Support
Opening Hours
Mon–Fri: 9:00 – 17:30
Sat: 10:00 – 14:00
Rainbow Sales Ltd. · Solent Business Centre · Southampton · SO15 0HW